account arrowhead-down arrowhead-up cart mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 

Rear Camera not working on Xperia X Compact

One time poster
Message 1 of 2
36 Views
Message 1 of 2

Rear Camera not working on Xperia X Compact

Hi everyone,

I recently bought an Xperia X Compact smartphone. At first, everything worked fine. However, after a few weeks the rear camera stopped working. When I start the camea app, there is just a black image from the camera (the controls are visible and usable, however I can't take a photo). The front camera works fine, only the back one has a steady black image.

I found this thread in the Z3 Compact thread:

https://talk.sonymobile.com/t5/Xperia-Z3-Compact/Black-screen-on-main-camera-finally-fixed/td-p/1268...

I tried gently pushing around the lens, but that didn't help. The software solution (clearing the cache and restarting in safe mode) solved the problem! However, after a short time, the problem reoccurred. And now I can't fix it with any of these methods!

Does anyone have any advice on this topic?

1 REPLY
Highlighted
Talent
Message 2 of 2
23 Views
Message 2 of 2

Re: Rear Camera not working on Xperia X Compact

Since the software fix worked initially, it might be worthwhile resetting the phone completely to see whether the problem returns once more. 

Before you do that though, try running the service tests:

Type  *#*#SERVICE#*#*  into the phone dialer and check the tests for both cameras.