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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Performance's camera won't focus nor take pics

Rookie
Message 1 of 14
582 Views
Message 1 of 14

Performance's camera won't focus nor take pics

Hi!

My Xperia x performance's normal camera stopped working for some reason. Normal camera functions freeze the moment I touch the shooting icon. No focussing, no pics, not even getting away from the camera mode in any other way but locking the screen.

When I run the test app on the camera, it seems to work. Also the front camera takes pics as it should.

Is there something I could do by myself to fix this?
13 REPLIES 13
Moderator
Message 2 of 14
579 Views
Message 2 of 14

Re: Performance's camera won't focus nor take pics

Can you try, Settings/apps/camera.
And clear data and cache.
Then reboot and retest


Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

Highlighted
Rookie
Message 3 of 14
557 Views
Message 3 of 14

Re: Performance's camera won't focus nor take pics

Can't s find those options, sorry. I can choose to stop using the app or to force shutting down. (My system language is not English, so I'm not sure what expressions to use here).
Moderator
Message 4 of 14
551 Views
Message 4 of 14

Re: Performance's camera won't focus nor take pics

It's in the subsection "storage"


Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

Rookie
Message 5 of 14
537 Views
Message 5 of 14

Re: Performance's camera won't focus nor take pics

Ok, did that, but nothing had changed. On my second testing, the flash came on and would not go off. Same as earlier.
Moderator
Message 6 of 14
532 Views
Message 6 of 14

Re: Performance's camera won't focus nor take pics

Can you boot into safe mode and test please.


Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

Moderator
Message 7 of 14
531 Views
Message 7 of 14

Re: Performance's camera won't focus nor take pics

Power button, hold power off until boot into safe mode appears.


Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

Rookie
Message 8 of 14
529 Views
Message 8 of 14

Re: Performance's camera won't focus nor take pics

"Boot into safe mode" can appear while the power is off? Could you explain this in a more explicit way, plz?
Rookie
Message 9 of 14
528 Views
Message 9 of 14

Re: Performance's camera won't focus nor take pics

I got it now, sorry!
Rookie
Message 10 of 14
524 Views
Message 10 of 14

Re: Performance's camera won't focus nor take pics

Did that. Same thing happens,no pics.