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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

My sony xperia zx turns on camera when i want to tak screenshot or turn it of

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Message 1 of 9

My sony xperia zx turns on camera when i want to tak screenshot or turn it of

Whenever I try to hold power button, it turns on camera. Please help

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Emperor
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Message 2 of 9

Re: My sony xperia zx turns on camera when i want to tak screenshot or turn it of

@Patkos22 

 

Press and hold power & volume down at the same time, it will take a screenshot without a pop up menu

 

or 

 

Settings > Display > Interaction > Jump to camera > OFF 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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Message 3 of 9
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Message 3 of 9

Re: My sony xperia zx turns on camera when i want to tak screenshot or turn it of

I turned of jump to camera and now it does not turn on the camera! But still when I hold power button nothing comes up. And when I hold sound down and power button, it locks the phone 

Emperor
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Message 4 of 9

Re: My sony xperia zx turns on camera when i want to tak screenshot or turn it of

@Patkos22 

 

That could be a hardware issue OR if your phone has a protective case, remove it and try again, keep in mind that you have to press and hold power & volume down for about a second or just press & hold and say "Uliwooly" then release 

 

When you long press the power button for 2 seconds, what happen?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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Message 5 of 9
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Message 5 of 9

Re: My sony xperia zx turns on camera when i want to tak screenshot or turn it of

When I hold power button, no matter how long, it just locks the phone and sometimes unblock it again. When I hold sound and power button it just turns of the sound or locks the phone. I tried to restart whole phone but it helped until I downloaded all apps and stuff

Emperor
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Message 6 of 9

Re: My sony xperia zx turns on camera when i want to tak screenshot or turn it of

@Patkos22 

 

wait, so it was working fine after restarting the phone but then you experience the same issue?

 

Could you boot in >>> Safe mode > try to take a screenshot 1) by long pressing the power button and 2) by press and hold power & volume down

 

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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Message 7 of 9
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Message 7 of 9

Re: My sony xperia zx turns on camera when i want to tak screenshot or turn it of

The problem is that I can't hold the power button because the phone locks itself

Emperor
Message 8 of 9
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Message 8 of 9

Re: My sony xperia zx turns on camera when i want to tak screenshot or turn it of

@Patkos22 

 

And the phone does not have a protective case correct?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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Message 9 of 9
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Message 9 of 9

Re: My sony xperia zx turns on camera when i want to tak screenshot or turn it of

Nope, but somehow I turned on safe mode and it worked better, but it did not work every time either