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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Front camera

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Visitor
Message 1 of 4
383 Views
Message 1 of 4

Front camera

The front camera option does not appear, I tried to erase the data from the camera, but it does not work. Any solution?

Thank you

3 REPLIES 3
Sony Xperia Support
Message 2 of 4
372 Views
Message 2 of 4

Re: Front camera

Hi @Mateø, welcome to our forum and I'm sorry to hear about this. Slightly frowning Face

Could you please get back to me with your phone model and Android version? That way it will be easier for me to assist you! You can find this information in Settings > About phone.

Since you have already cleared data for the camera application, try the front camera test that you can find in Settings > About phone > Diagnostics > Test. Are you able to access the camera in here?

If you still can't access it, try restarting your phone in safe mode. That way we can see if this is caused by a downloaded application or not.

Let me know how it goes!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 3 of 4
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Message 3 of 4

Re: Front camera

Its a Xperia M4 aqua model E2306 and the android version is 6.0.1

 

When I do the diagnosis it tells me that the front camera is not available.

 

And in the safe mode it does not give me the option to rotate the camera.

Thank you!

Sony Xperia Support
Message 4 of 4
289 Views
Message 4 of 4

Re: Front camera

Hi @Mateø, I apologize for the late reply.

In this case, I recommend that you try and perform a software repair using Xperia Companion. This way we can see if this is related to the software in the device or not as the latest available software will be reinstalled.

Do note that all data stored on the internal storage will be deleted when performing the software repair, therefor I advice you to create a backup using Xperia Companion before you start with the repair.

Should there be no change after the software repair has been completed, please get in touch with your Local support team as the device will need to be examined at an authorized service centre.

Keep me posted!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.