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2018-07-17 11:54 AM
Same thing here. Constant problem with that after first update. Shouldn't have done it, updates usually make more harm than good and you're never informed what is actually changing.
I get the error camera ALWAYS when I need it the most. Quick fix I'm using is to Force Stop the app under Apps settings but sometimes it freezes and takes several attempts and even restarting the phone doesn't help.
Really annoying thing is that Camera in XZ2 supposed to be its leading feature and it fails the most. When I got this phone as a replacement of X I was so happy to see it was finally working! X was great till first update and then it went worse and worse...Phone advertised with super quick camera where to access it you had to wait a really loooong time and mainly having error anyway.
Never had that problem with any other phone. My previous Z2 was the best one ever! Untill it got major update to new software where it started to heat, freeze, etc. but not the camera issue.
Another annoying thing is photo widget. Awsome feature and apparently it's been removed in Oreo because after asking customers they said they wheren't using it. I've never been asked. Nor all the unhappy people somewhere on the forum I came accross. Please Sony, bring it back! And fix that camera error permanently!
Plus - does anybody else have the issue with connecting to unprotected wi-fi? Had problems with that with previous X and unfortunately with XZ2 after first update! Please feel free to move wi-fi problem to the new thread if needed.
2018-07-17 01:21 PM
Good news for me is that the problem has gone away!
Really sorry I haven't documented what I changed but there was a recent software update that is the most likely fix.
Hope this comes to others with the same problem!
2018-07-17 01:26 PM
Indeed, some users reported that this issue disappeared after updating their XZ2/XZ2C to the latest firmware (51.1.A.4.265).
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2019-04-05 08:10 AM
Sony is cheating customers by giving very low quality products. I got this issue 2 times in warranty alone and they gave it repaired .
I asked them to give me a replacement phone or money back as this was coming continuously, but they were very rude and said i can get this repaired till its in warranty, after that i have to shell money from my own pockets whenever this issue comes. This phone is not even 2 years old and the camera has gone bad a 3rd time now and its out of warranty
I think we need to file a consumer forum complaint against sony on this.
2019-04-05 08:11 AM
Very true, i made a video once and the camera just shutdown saying camera is too hot and i lost the video as well.
2019-04-28 01:42 PM
Can't use my camera keeps saying error restart camera or device I've restarted everything cleared data cleared cache and still no luck any advice