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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Camera

SOLVED
Inhabitant
Message 11 of 18
325 Views
Message 11 of 18

Re: Camera

Off, problem come back again...... 

Inhabitant
Message 12 of 18
283 Views
Message 12 of 18

Re: Camera

Service care change main board, naw camera work. 

Sony Xperia Support
Message 13 of 18
267 Views
Message 13 of 18

Re: Camera

Hi again @Pepinov and thanks for getting back to us and I'm really glad to hear that the camera is working now again! Slightly smiling Face

Have a nice day and let me know if there is anything else.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 14 of 18
195 Views
Message 14 of 18

Re: Camera

Same 

I cant use my back camera... 😢

Sony Xperia Support
Message 15 of 18
178 Views
Message 15 of 18

Re: Camera

Hi @Ahavetch06, sorry to hear about your camera not working. Slightly frowning Face

Have you tried any of the troubleshooting posted in this thread? Such as clearing data for the application and restarting the device in safe mode? If you haven't done that, please try and see if that helps and get back to me if it still doens't work.

Thank you!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 16 of 18
198 Views
Message 16 of 18

Re: Support app (4.4.12) bug

Tengo error en la cámara no las abre

I have error in the camera does not open them

gt

Visitor
Message 17 of 18
45 Views
Message 17 of 18

Re: Camera

HI everyone

Fews days ago i did an accident and at that time my phn was in my pocke. After accident my back camera and flash light is not workin. 

Last night suddenly It's start workin. But Today morning i saw its again not workin. 

So asking help from those people who  can help me really.please i am not able to take any photo many days.              

Sony Xperia Support
Message 18 of 18
31 Views
Message 18 of 18

Re: Camera

Hi @Hasan348, sorry to hear about what has happened. Slightly frowning Face

The accident you had, did the device take any damage, for example did it fall on the ground?

You can of course try any of the troubleshooting I have previously posted in this thread, however if it was working fine prior to the accident, there could be some internal damage to the device which made the camera stop working. I would recommend that you have it examined at an authorized service centre if no one of the troubleshooting in this thread helps.

@Jack43, have you tried any of the previous troubleshooting in this thread? If you haven't I would recommend starting with the test that is available in the Support application, which you can find in Settings > Support > Xperia tests.

Keep me posted!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.