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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Camera problem after android 7 update

Adviser
Message 11 of 17
758 Views
Message 11 of 17

Video recording after android 7 update

I can not record any video with camera.
Stills are OK but when moving to video all the phone is in big delay and not responding.
I've tried to fix with companion. Tried to delete cache, tried safe mode.
HELP SONY.
Commissioner
Message 12 of 17
730 Views
Message 12 of 17

Re: Camera problem after android 7 update

dear try to downgrade to marshmellow and update again to nougat

Adviser
Message 13 of 17
724 Views
Message 13 of 17

Re: Camera problem after android 7 update

How can I downgrade?
Genius
Message 14 of 17
677 Views
Message 14 of 17

Re: Video recording after android 7 update

Hello again @mgatlan,

 

Are you storing your videos internally in your phone or on an SD-card? Open the Camera app > Tap the three dots > More > Data storage > What is marked here? If you are storing them on an SD-card, is there any change if you change data storage to the internal storage instead?

 

Let me know if there's any change!

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Adviser
Message 15 of 17
672 Views
Message 15 of 17

Re: Video recording after android 7 update

Hi,

 

I've tried both ways and no change (phone become unresponsive).

 

Thanks

Highlighted
Genius
Message 16 of 17
651 Views
Message 16 of 17

Re: Video recording after android 7 update

I see, in that case I would like to collect a bug report from you.

 

To do this:

Go to Settings > About phone > Build number, tap 7 times on the build number.
Go back and select Developer options then turn on "USB debugging".
Select Logger buffer size and change it to "4 M"
Restart your phone, then replicate the issue directly after the phone has finished booting (meaning: record video using the Camera-app)
Go back to Settings > Developer options, select "Take bug report".

When the report is ready you will receive a notification. Tap the notification to share it. I suggest you upload it to Google Drive and then send choose to share a public link to the upload and include the link in the PM.

 

Let me know if you have any questions about this!

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Adviser
Message 17 of 17
591 Views
Message 17 of 17

Re: Video recording after android 7 update

Sorry for the long time.

But before I could do that, I gave my phone to Sony's Official Lab in Israel.

 

The lab report said that the did a software upgrade and camera change.

I don't know if it's real or not.

Any way, since I've got the phone back, the gps signals are so low that I cant use maps and location services.