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Camera not working after update

SOLVED
Apprentice
Message 1 of 23
5,025 Views
Message 1 of 23

Camera not working after update

Since the last update, my battery drains very fast and my front camera no longer works. The 'selfie' camera is fine. It show a black screen and when you wipe your finger across the lens, it focuses but freezes. If you try take a picture it freezes and keeps the flash on. It has not been dropped and I have restarted and factory reset. 

1 ACCEPTED SOLUTION

Accepted Solutions
Apprentice
Message 13 of 23
6,255 Views
Message 13 of 23

Re: Camera not working after update

Hello, phone has been repaired under warranty. Letter states camera replaced as diagnostics failed. No further info given.

22 REPLIES 22
Emperor
Message 2 of 23
5,023 Views
Message 2 of 23

Re: Camera not working after update

@Chic

 

That seems more like a hardware issue, have you repaired it with XC? Xperia Companion

 

Settings > about phone > diagnostics > test > test camera > report back




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 3 of 23
5,019 Views
Message 3 of 23

Re: Camera not working after update

Hello, camera, front camera and flash test state failed. Camera button passed. 

Emperor
Message 4 of 23
5,014 Views
Message 4 of 23

Re: Camera not working after update

@Chic

 

You will have to contact your Local support and get it inspected by them. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
Regular
Message 5 of 23
4,973 Views
Message 5 of 23

Re: Camera not working after update

Exactly the same thing is happening to my device. Camera was fine one day, and just won't start the next. 

 

If I switch to front camera it's fine. Very strange. 

Apprentice
Message 6 of 23
4,965 Views
Message 6 of 23

Re: Camera not working after update

Thank you all. 

 

I have also don't a system repair through the PC and no luck. 

 

Kbrc1 how did you fix your issue? 

Regular
Message 7 of 23
4,936 Views
Message 7 of 23

Re: Camera not working after update

Hi chic, it isn't working!

 

I've used Xperia companion to repair my device but still the same. The front camera works but the rear just shows a black screen. 3rd party apps like a qr scanner fail as well. 

Learner
Message 8 of 23
4,915 Views
Message 8 of 23

Re: Camera not working after update

Tengo el mismo problema, desde el jueves la cámara principal dejó de funcionar y solo funciona la frontal,la linterna aveces presenta fallos y el teléfono ahora descarga la batería más rápido y también se calienta más seguido. Restaure el xperia X de fabrica, inicie en modo seguro y repare el tlf con xperia companion, nada de esto resolvió el problema. La cámara reacciona si se le presiona un poco.

 

I have the same problem, from Thursday camera main stopped working and works only the front, flashlight rarely has faults and the phone now download the battery faster and also heated more often. restore Xperia X. manufactures, start in safe mode and repair the phone with Xperia companion, nothing this solved the problem. camera reacts if you Press a bit.Screenshot_20171023-193252.png

 

Screenshot_20171023-193110.png

 

Emperor
Message 9 of 23
4,914 Views
Message 9 of 23

Re: Camera not working after update

@Kbirc1

 

Check in safe mode if that doesn't work > repair the phone with Xperia Companion 

 

If that doesn't work @Kbirc1 @Chic @Easl

 

You will have to contact your Local support to get it inspected/repaired. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Regular
Message 10 of 23
4,897 Views
Message 10 of 23

Re: Camera not working after update

Hi,

 

It doesn't work in safe mode and I've done a hard reset and a repair using Xperia companion. 

 

Sony are picking it up tomorrow so will see what happens. 

 

Very strange that the camera, flashlight won't work and the battery is running down quicker too. 

 

I'll update this when Sony have repaired the phone.