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Camera not taking pictures, screen freezes

Visitor
Message 1 of 10
1,264 Views
Message 1 of 10

Camera not taking pictures, screen freezes

I'm having issues with my camera. Whether I click the camera button on the side or the one on the screen, the photo won't take and the touch screen stops responding. The camera options are no longer on the screen, other than the screen button to take the picture. The only thing I can do is turn the screen on and back off again.

I have cleared the cache, done a force stop, and finally did a software repair. When that didn't work, I ran diagnostics, and my camera works fine through that.

Any ideas?

9 REPLIES 9
Emperor
Message 2 of 10
1,262 Views
Message 2 of 10

Re: Camera not taking pictures, screen freezes

@joanna9198 

 

Which Xperia do you have?

Android version?

Bulid number?

Are you saving the pictures on the internal storage or an SD card?

Have you tested your phone in >>> safe mode  




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 3 of 10
1,245 Views
Message 3 of 10

Re: Camera not taking pictures, screen freezes

I have an Xperia Z5 Compact,  E5803, Android Ver 7.1.1. 

 

I'm unable to take pictures with the camera- it's freezing. But if I was they'd be saved to the device.

 

I'm unfamiliar with safe mode- what does that do?

Highlighted
Rookie
Message 4 of 10
1,224 Views
Message 4 of 10

Re: Camera not taking pictures, screen freezes

Similar issues here, read alot about this but no response to why!  

Emperor
Message 5 of 10
1,222 Views
Message 5 of 10

Re: Camera not taking pictures, screen freezes

@joanna9198  @Jamdisc 

 

safe mode  will disable all third party apps that could be causing this problem 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

One time poster
Message 6 of 10
1,216 Views
Message 6 of 10

Re: Camera not taking pictures, screen freezes

Problème identification. Tester du mode sans 

Problem identification. Test mode without

gt

Rookie
Message 7 of 10
1,049 Views
Message 7 of 10

Re: Camera not taking pictures, screen freezes

Safe mode, still causes problems. Camera is still having issues now not even loading.  

Emperor
Message 8 of 10
1,046 Views
Message 8 of 10

Re: Camera not taking pictures, screen freezes

@Jamdisc 

 

 

have you cleared the app data?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Rookie
Message 9 of 10
1,019 Views
Message 9 of 10

Re: Camera not taking pictures, screen freezes

yes, cleared all from the camera app. perviously is was just the camera app that didn't work, now all app that use camera can't connect to it. flash also doesn't work :/ 

Rookie
Message 10 of 10
918 Views
Message 10 of 10

Re: Camera not taking pictures, screen freezes

Yes, done most likely thing s to do.