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Camera isn't responding > Camera has stopped > Camera keeps stopping. Literally tried everything.

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Apprentice
Message 1 of 3
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Message 1 of 3

Camera isn't responding > Camera has stopped > Camera keeps stopping. Literally tried everything.

Hi,

 

My Xperia Z5 has a camera issue.

When I open the camera I get Camera isn't responding > Camera has stopped > Camera keeps stopping.

 

Things I have tried:

>Clearing camera Data and Cache

>Clearing the phone cache

>Removing all app permissions that access the camera and restarting

>Running the diagnostic tool on the phone (it crashes the diagnostics tool 99% of the time, it only managed to work once) all failed - flash, front and back camera

>Software repair with the Xperia Companion

>Buying a new camera and replacing the camera hardware..

 

Still has the same issue.

 

Any ideas anyone?

The phone was replaced by my insurance about 6 months ago, so it's not even an old one.

 

Thanks

Chris

2 REPLIES 2
Emperor
Message 2 of 3
1,138 Views
Message 2 of 3

Re: Camera isn't responding > Camera has stopped > Camera keeps stopping. Literally tried ever

@Chris102

 

Did you get it inspected by your Local support ?

 

Have you flashed the phone with Xperifirm or flashtool?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 3 of 3
1,131 Views
Message 3 of 3

Re: Camera isn't responding > Camera has stopped > Camera keeps stopping. Literally tried ever


Did you get it inspected by your Local support ?

 


I phoned support and they gave no advice, just asked me to send the phone away and wait a week or two, then they will give me a price for a repair. Seemed overkill as i'd just use my insurance. 
But i need to take some business photos so I can't afford to wait a few weeks.

 

 

Have you flashed the phone with Xperifirm or flashtool?

 I haven't flashed the phone, 

Is flashing a suggestion to fix a problem, or are you asking in case it created the problem?
@uliwooly


thanks