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Camera in Xperia Z3 won't work.

One time poster
Message 1 of 2
Message 1 of 2

Camera in Xperia Z3 won't work.

Main camera stops working on a Z3

Sony Xperia Support
Message 2 of 2
Message 2 of 2

Re: Camera in Xperia Z3 won't work.

Hi @Sombrero, I'm so sorry to hear that. Slightly frowning Face

Just to make sure I understand you, does the app crash and you get an error message, or do you mean that it doesn't work in a different way? 

If the app crashes as I described above, could you try clearing the data for the Camera app? You may do so by going to Settings > Apps > Camera > Storage > Clear data. This will reset all the camera settings and data, which may help should the behaviour be related to those specific things. 

Should it persist, could you also try to see if the same occurs while in safe mode?

Write me back if I misunderstood you, and keep me updated regarding how the troubleshooting went! Slightly smiling Face

Official Sony Xperia Support Staff

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