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Camera has stopped working

Learner
Message 1 of 5
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Message 1 of 5

Camera has stopped working

Sony z5 no work camera. I can't open camera.

4 REPLIES 4
Emperor
Message 2 of 5
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Message 2 of 5

Re: Sony x5 camera helas interompu

Settings > apps > camera > storage > clear app data > restart the phone > check again




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 3 of 5
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Message 3 of 5

Re: Sony x5 camera helas interompu

Hi @Eumontreal,

 

Welcome to the community,

 

Really sorry to hear about the Camera issue Slightly frowning Face Let's see if we can help resolve this for you.

 

If the information above does not help, then I suggest booting the device into Safe mode, this will help determine if the issue us related to third party software.

 

safe mode

 

Please let us know.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 4 of 5
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Message 4 of 5

Re: Sony x5 camera helas interompu

I have change, not work
Sony Xperia Support
Message 5 of 5
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Message 5 of 5

Re: Sony x5 camera helas interompu

I'm really sorry to hear that, in this case, you may need to perform a software repair on the device to help resolve this issue. Please see the instructions below on how this is done.

 

software repair using Xperia Companion

 

However, make sure to backup your device before completing the above.

 

backup using Xperia Companion

 

Let me know how you get on.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.