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Camera crashing

Message 1 of 2
Message 1 of 2

Camera crashing

Whenever i try to turn on my camera app it just tells me that the app has crashed and i am kicked out. When i try to use the camera i other apps like snapchat it is just black. Both front and back cameras do not seem to work. I have tried to empty the system files for the camera and restart to no succes. My back "panel" broke a year back and after i fixed it some dew could bee seen on the inside of my camera is this simply a water damadge or is there some way to fix this by myself? 

Sony Xperia Support
Message 2 of 2
Message 2 of 2

Re: Camera crashing

Hi @Ebm93


Welcome to the community! 


Sorry to hear about this, can you start your handset in safe mode and see if you have the same problem?


If you have tried this, I would suggest trying a software repair using Xperia Companion to rule out any software issues. 


Let me know how it goes Slightly smiling Face

Official Sony Xperia Support Staff

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