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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Any one has camera distortion issue?

Adept
Message 1 of 12
2,657 Views
Message 1 of 12

Any one has camera distortion issue?

Another user has the same issue. Tried clear data, reset to factory default, but none works.
Here is a photo taken by XZs, Chrome is like squeezed.

DSC_0022.jpgXZsThis is shot by Z3c for comparetion. DSC_0430.jpgZ3c

11 REPLIES 11
Forum Legend
Message 2 of 12
2,647 Views
Message 2 of 12

Re: Any one has camera distortion issue?

are both devices in the same settings>?

 

is it the same in different resolutions? does it happen all the time?

 

16:9 and 4:3

full 23mp/19mp

auto and manual mode.

and in safe mode

it would be much better if you can compare it with the same unit, so have a visit in your nearest service center Local support


---------------------------------------------------------------------------
Learn to take care and troubleshoot your Device here:
Xperia Support by Sony: https://support.sonymobile.com/global-en/
Adept
Message 3 of 12
2,641 Views
Message 3 of 12

Re: Any one has camera distortion issue?

Hi nolramlb, it happens all the time. The bad thing is, I bought this one in HK, but I am living in New Zealand, and it is not released in NZ, I do not think local support would take my request? 

 

That's why I post it here, see if any other came across such issue.

Forum Legend
Message 4 of 12
2,632 Views
Message 4 of 12

Re: Any one has camera distortion issue?

you might be right, as since the device is still not yet available in certain areas, they might not be able to help you. but how about contacting the retailer ? they might be able to help you. how about when you perform software repair using Xperia Companion? can you try to download a 3rd party camera app? (like superpixel from google play) try to see if it is still happening..


---------------------------------------------------------------------------
Learn to take care and troubleshoot your Device here:
Xperia Support by Sony: https://support.sonymobile.com/global-en/
Forum Legend
Message 5 of 12
2,631 Views
Message 5 of 12

Re: Any one has camera distortion issue?

as i could see from your photos., the xzs if taken in auto mode might have detected the scene as macro, can you post other samples from the device? take note of the scenes mode ..


---------------------------------------------------------------------------
Learn to take care and troubleshoot your Device here:
Xperia Support by Sony: https://support.sonymobile.com/global-en/
Talent
Message 6 of 12
2,616 Views
Message 6 of 12

Re: Any one has camera distortion issue?

For wide angle lense, it's normal to have distortion at the edge of images, but this one seems to have distortion in center...

 

I'd like to see more samples if possible.

Could you please post the link to another users reporting this issue?

 

Thanks!

Adept
Message 7 of 12
2,537 Views
Message 7 of 12

Re: Any one has camera distortion issue?

Hey nolramlb, here are some new samples. And when I try to repair apps, Sony Companion throws UELoginAuthantication failed error, searched in Google suggest nothing. 

DSC_0005.jpgDSC_0003.jpgDSC_0025.jpg

Highlighted
Adept
Message 8 of 12
2,536 Views
Message 8 of 12

Re: Any one has camera distortion issue?

Hi, Jonyny here are the photos from a user has same problem. It was originally post on a Chinese forum.

Except this issue i'm quite satisfied with XZs camera especially 960 fps video. 

c4Q2g-knibXgZ4fT3cS48w-2e0 (1).jpgc4Q2g-4lweXbZ36T3cS1hc-rm.jpg

Adept
Message 9 of 12
2,467 Views
Message 9 of 12

Re: Any one has camera distortion issue?

Learner
Message 10 of 12
2,272 Views
Message 10 of 12

Re: Any one has camera distortion issue?

Hi

I have this problem too.

xzs.png