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c4 marshmallow update problem (process com.andriod.phone has stopped)

Message 1 of 18
3,611 Views
Message 1 of 18

c4 marshmallow update problem (process com.andriod.phone has stopped)

i just updated my c4 right now to marshmallow and IT DOESNT WORK ...keeps telling me every 1 sec ( Unfortunately , the process com.android.phone has stopped. ) i keep pressing ok and the message keeps popping up every goddamn second please help fast i cant use anything at all

17 REPLIES 17
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Genius
Message 2 of 18
3,599 Views
Message 2 of 18

Re: c4 marshmallow problem

Happened to me, it's frustrating but can be fixed. Keep pressing OK while you go in settings, apps, search for the app phone also between system apps, scroll quickly and identify the process. Tap on it and do a force stop, clear data and cache then reboot your phone.

It's a frustrating process that can accomplish a goal.

  » If you find that an answer helped, say thanks and give kudos Slightly smiling Face

Wizardry is the key!
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Message 3 of 18
3,574 Views
Message 3 of 18

Re: c4 marshmallow problem

deleted data and still the same problem

Highlighted
Regular
Message 4 of 18
3,538 Views
Message 4 of 18

Re: c4 marshmallow update problem (process com.andriod.phone has stopped)

I had the same problem. Finally I did a factory reset. Now there is no problem 😀
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Learner
Message 5 of 18
3,439 Views
Message 5 of 18

Re: c4 marshmallow problem

i didn't ffind the app phone between the apps od the system

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Learner
Message 6 of 18
3,438 Views
Message 6 of 18

Re: c4 marshmallow update problem (process com.andriod.phone has stopped)

how i can do the factory reset, please help me

Highlighted
One time poster
Message 7 of 18
3,409 Views
Message 7 of 18

Re: c4 marshmallow update problem (process com.andriod.phone has stopped)

Hahaha i did the same factory reset
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One time poster
Message 8 of 18
3,420 Views
Message 8 of 18

The process com.android.phone has stopped, started after updating my phone to Marshmallow

I updated my Xperia C4 Dual for the Android 6.0, but now I can't use my phone because the message "The process com.android.phone stopped" appears all the time on the screen.

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Sony Xperia Support
Message 9 of 18
3,384 Views
Message 9 of 18

Re: The process com.android.phone has stopped, started after updating my phone to Marshmallow

Hi @Ciel04, I'm sorry to hear about your phone. Slightly frowning Face

Are you able to enter safe mode in order to see if the same occurs there? Should the behaviour also occur in safe mode, then I recommend that you try performing a software repair using Xperia Companion.

Let me know if that helps!


Official Sony Xperia Support Staff


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To get in touch with your local support team, please visit our contact page.

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Regular
Message 10 of 18
3,387 Views
Message 10 of 18

latest update jamming phone with error message

Just got the latest update on C4, and now error message "process com.android.phone has stopped" won't go away, and whatever is wrong cant restart. Any suggestions?