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2016-10-16 05:21 PM - edited 2016-10-17 01:53 PM
i just updated my c4 right now to marshmallow and IT DOESNT WORK ...keeps telling me every 1 sec ( Unfortunately , the process com.android.phone has stopped. ) i keep pressing ok and the message keeps popping up every goddamn second please help fast i cant use anything at all
2016-10-16 06:12 PM
2016-10-20 06:03 PM
2016-11-02 03:57 PM - last edited on 2016-11-02 04:44 PM by Emir
I updated my Xperia C4 Dual for the Android 6.0, but now I can't use my phone because the message "The process com.android.phone stopped" appears all the time on the screen.
2016-11-02 05:01 PM
Hi @Ciel04, I'm sorry to hear about your phone.
Are you able to enter safe mode in order to see if the same occurs there? Should the behaviour also occur in safe mode, then I recommend that you try performing a software repair using Xperia Companion.
Let me know if that helps!
2016-11-07 12:24 AM
Just got the latest update on C4, and now error message "process com.android.phone has stopped" won't go away, and whatever is wrong cant restart. Any suggestions?