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Tips & Tricks

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xperia s stuck

One time poster
Message 1 of 3
Message 1 of 3

xperia s stuck

pls help...! i have had a poblem with connecting my xperia s to my pc (vista) for a while now, as it just say s 'usb device not recognised'.  i can not find a solution to this problem. but now i need to as when i turned my phone on this morning it wont go any further than the xperia logo in the boot up process. when i use pc companion to try to repair the phone it doesnt detect it.. 

pls help! any and all suggestions will be greatly appreciated. ta

Message 2 of 3
Message 2 of 3

Re: xperia s stuck

Try the basic, force restart the phone > press and hold power & volume up for 10 seconds > charge your phone for 1 hour then try again 


if that doesn't work then 



run PCC > follow all the steps to repair it > turn off your phone > connect your Xperia S 

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 3 of 3
Message 3 of 3

Re: xperia s stuck

Hi msd1986,


You may also want to try an alternative PC to perform the software repair on the device, as this may be related to the drivers on the PC other then the handset.


Let us know how you get on with the software repair.

Official Sony Xperia Support Staff

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