Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2012-10-31 12:07 AM
Hi there! well... my xperia mini pro doesn't work like before, its touchscreen doens't response when i touch it, now it's blocked, i can't unblocked, i put off the battery and the memory and i reboot it and still the same, it didn't drop it or something like that, the keyboard, home button, turn on/off button work perfectly but the screen is freeze..
i wish you can help me... thanks
by the way i am from costa rica and in the website of sony there's no center support in here...
2012-10-31 03:03 PM
Sorry to hear about your phone. At first I would recommend you try to update/repair the phone software via PC Companion. This to rule out any software issues with the screen. If a repair/update doesn't work, get back to me here and we can have another look at the problem.
2012-11-01 04:51 AM
Hi! i did that... the repair and the problem still... i can't unlock the celphone ;(
what can i do now? i'm from costa rica and sony doesn't have a "center service" in here and i am afraid that if i take to someone that doesn't have the tools to repair and broke something of it...
PD: my english isn't perfect, i know... so if i have mistakes in there, i'm sorry! haha
2012-11-01 06:13 AM
i'm afraid that this might be a hardware problem, maybe try contacting a customer service to see if they can arrange to have your phone repaired with an authorized service center, http://www.sonymobile.com/global-en/support/contact-us/
2013-09-02 07:19 AM
2013-09-03 04:56 PM
If you have a 3rd party screen protector I suggest that you remove it. Try with another SIM card and without SD card in your phone.
If the problem still persists you should send the phone to service. Please contact your local support for more information:
What are your thoughts about this forum? Let us know by doing this short survey.
2013-09-12 01:17 PM
2013-09-13 06:09 AM
hi there... i need help... my mini pro screen has freeze... i can't touch the screen...
if i flash xperia active rom, the touch screen is work... but, if i flash the firmware the touch can't work again...
what can i have to do?