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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

touchscreen problem

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Visitor
Message 1 of 7
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Message 1 of 7

touchscreen problem

sometimes it makes my touch multiple times. like xpppppperiiiiiia..... it happens more frequently while charging. also I feel touch is too sensitive. Is it abnormal product or main issue of this model?
6 REPLIES 6
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Sony Xperia Support
Message 2 of 7
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Message 2 of 7

Re: touchscreen problem

Hi 238uuu,

 

Welcome to the community,

 

Sorry to hear that, hopefully, I can help resolve this issue for you.

 

The first step I suggest taking is to perform a diagnostics tests with the device, this will help determine if the issue is related to hardware or software.

 

Menu > Settings >  About Phone > Diagnostics > Test > Touch Screen.

 

Please go through the test and if you don't mind letting me know here what the results were.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

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Visitor
Message 3 of 7
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Message 3 of 7

Re: touchscreen problem

ofcourse test is normal because this test is only related to touch area, not sensitivity or unstableness
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Sony Xperia Support
Message 4 of 7
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Message 4 of 7

Re: touchscreen problem

That is not entirely true, the diagnostics tool will let you know if any screen touches are occurring without you touching the screen. The second thing you should now try is moving through to Safemode and testing it with normal use. if the issue has stopped in this mode, then the likely cause is related to a third party app.

 

safe mode

 

Let me know how you get on.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

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Learner
Message 5 of 7
1,763 Views
Message 5 of 7

Re: touchscreen problem

My devices has the same problem with the touchscreen.I have the same issues. It is a problem with the phone. No other thing Sony. Fix it already. Swiping to type. Double taps, triple taps, taps when trying to scroll etc. My god this phone is such a pain to use. it's so frustrating and I know im not the only one.

My phone won't even go into safe mode. After I click yes to reboot into safe mode, it reboots and hangs at the white Xperia screen, then reboots into normal mode.
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Apprentice
Message 6 of 7
1,672 Views
Message 6 of 7

Re: touchscreen problem

I have the same problem. It touches double, or thinks I'm touching twice or multiple times while typing. It happens sometimes a couple of times a day, sometimes I can go a day or two without any problem. When I'm trying to hold my button to sellct a number, it will only type the letter many times. For example when I'm trying to type 2, it will write qqqqqqqqqqqqqqqqqqq.

I've tried to do a factory reset, software repair, I even had a boardswap due to a different problem. 

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Adviser
Message 7 of 7
1,624 Views
Message 7 of 7

Re: touchscreen problem

I've also noticed this several times.

I always use swiping to type text.

On rather regular basis when swiping, it breaks up and my swipe is interrupted, resulting in wrong words.

This is mostly noticeable when swiping for long words.

It doesn't happen all the time, but enough to be annoying when it happens.

In the beginning I thought I lost contact with the screen when this happened but it has been too much to be like that. Especially i pay more attention to not lose contact when it happens, but it keeps happening for some time and than it's ok again.