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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

touch screen becomes unresponsive

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Visitor
Message 1 of 6
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Message 1 of 6

touch screen becomes unresponsive

touch screen becomes unresponsive if an incoming call come there after i can't talk call if that call ends also i cannot do any further operation , I need to restart the mobile for further proceedings
5 REPLIES 5
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Emperor
Message 2 of 6
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Message 2 of 6

Re: touch screen becomes unresponsive

Does your phone has a protective case, film or glass? 

 

settings > about phone > diagnostics > test > test the proximity sensor




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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Sony Xperia Support
Message 3 of 6
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Message 3 of 6

Re: touch screen becomes unresponsive

Hi @sashiq02,

 

Welcome to the community.

 

Can you please test your phone in safe mode and see if the same issue occurs?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

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Visitor
Message 4 of 6
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Message 4 of 6

Re: touch screen becomes unresponsive

yes its still there

Visitor
Message 5 of 6
1,107 Views
Message 5 of 6

Re: touch screen becomes unresponsive

yes there is screen guard and case

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Emperor
Message 6 of 6
1,102 Views
Message 6 of 6

Re: touch screen becomes unresponsive

remove them > restart the phone > settings > about phone > diagnostics > test > test the touchscreen




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)