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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

screen problem with my xperia z

Visitor
Message 1 of 8
256 Views
Message 1 of 8

screen problem with my xperia z

Hello, I hope you can help me (excuse me for my English but I'm French ^^)

 

I have a problem with my xperia z (6603) with the latest update, one day my screen is small little has become increasingly darker, until there is nothing left to display it. The phone works but nothing is displayed! I tried everything, update, réinitialisassions proceed with the buttons (power + volum up) etc etc. But it's still not working. All works fine on it, it is recognized by my pc, vibration, beeps, it recharges well, the LED does not blink strangely, everything is perfect except that nothing appears on the screen ...

 

Have suggestions?

7 REPLIES 7
Emperor
Message 2 of 8
238 Views
Message 2 of 8

Re: screen problem with my xperia z

@Abygail

 

Repair the phone with PCC 

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 3 of 8
232 Views
Message 3 of 8

Re: screen problem with my xperia z

Thank you for your help.

But I have already tried this solution but it did not change anything, unfortunately.
PCC said that the restoration is complete, but each time the phone restarts well but the screen stays black.
Emperor
Message 4 of 8
225 Views
Message 4 of 8

Re: screen problem with my xperia z

@Abygail

 

Then you will have to contact your local Xperia Care

 

http://support.sonymobile.com/global-en/contactUs/




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 5 of 8
217 Views
Message 5 of 8

Re: screen problem with my xperia z

thank you ^^

I'll try to call them, because I have already tried to send them an e-mail but I never got an answer ...

Emperor
Message 6 of 8
214 Views
Message 6 of 8

Re: screen problem with my xperia z

@Abygail

 

 

Keep us updated




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 7 of 8
210 Views
Message 7 of 8

Re: screen problem with my xperia z

Yes, I'll keep you updated, but it will be tomorrow because in France it is 7pm. they close at 6pm. thank you for your help.

Emperor
Message 8 of 8
193 Views
Message 8 of 8

Re: screen problem with my xperia z

 

 

anytime




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)