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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

screen going off during a call.. xperia z

Inhabitant
Message 1 of 10
310 Views
Message 1 of 10

screen going off during a call.. xperia z

Just a little annoying niggle , does anyone else have the same problem as me, during a call and when the screen goes off the phone locks you can't open it by just touching the screen you have to use the power button then unlock the screen, am running Android 4.4.4 is this normal.
9 REPLIES 9
Emperor
Message 2 of 10
303 Views
Message 2 of 10

Re: screen going off during a call.. xperia z

@beast-61

 

Does your phone has a protective case or film?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Inhabitant
Message 3 of 10
299 Views
Message 3 of 10

Re: screen going off during a call.. xperia z

No it doesn't.
Inhabitant
Message 4 of 10
296 Views
Message 4 of 10

Re: screen going off during a call.. xperia z

Tho I put it in and out of my leather book case (phone case)
Emperor
Message 5 of 10
289 Views
Message 5 of 10

Re: screen going off during a call.. xperia z

@beast-61

 

Is it blocking or partially blocking the proximity sensor?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Inhabitant
Message 6 of 10
287 Views
Message 6 of 10

Re: screen going off during a call.. xperia z

Absolutely not no not at all the clamps of the case just reach the outer bezel of the phone.
Phy
Forum Legend
Message 7 of 10
271 Views
Message 7 of 10

Re: screen going off during a call.. xperia z

1. Boot on safe mode 
2. http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008
3. Place a call
4. Do you experience the same issue?
Inhabitant
Message 8 of 10
261 Views
Message 8 of 10

Re: screen going off during a call.. xperia z

Will try that tonight after work and let you know... Thanks guys.
Inhabitant
Message 9 of 10
208 Views
Message 9 of 10

Re: screen going off during a call.. xperia z

Didn't make a difference still does it.
Phy
Forum Legend
Message 10 of 10
185 Views
Message 10 of 10

Re: screen going off during a call.. xperia z

Try repairing it with Sony PC Companion.
http://support.sonymobile.com/us/tools/pc-companion/