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problem saving videos

One time poster
Message 1 of 3
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Message 1 of 3

problem saving videos

I tried to take several videos last night of a band but each time I went to save clips of 4 mins in length to my internal storage, the phone would display flashing bars as though saving but wouldn't save (just showed the flashing bars as though trying to save) and instead lock up. I had to restart each time and consequently lost my videos. I tried various recording modes and had the same issues. I was able to take and save pictures with no issues. Does anyone have a possible solution to this problem?
2 REPLIES 2
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Emperor
Message 2 of 3
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Message 2 of 3

Re: problem saving videos

@luv2travel

 

Do you have enough internal storage? any antivirus? were you recording on 4K? 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Moderator
Message 3 of 3
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Message 3 of 3

Re: problem saving videos

Try settings-apps-all-camera,force stop and clear data. Restart.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.