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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

pc companion refuses to see my phone

One time poster
Message 11 of 14
998 Views
Message 11 of 14

Re: pc companion refuses to see my phone

You don't  have to press the volume down key and connect the phone at the same time.

Do it step by step. Turn off your phone, wait 30-60 sec. Connect usb to computer. Now press the volume down button and then insert the microusb in the  phone. As it shows on Update Service.

One time poster
Message 12 of 14
998 Views
Message 12 of 14

Re: pc companion refuses to see my phone

Hi,

Well from a PC it plain just doers not work.  However from my Mac using Sony Bridge I did a reset and now it works perfectly.. got the updates all done.

One time poster
Message 13 of 14
846 Views
Message 13 of 14

Re: pc companion refuses to see my phone

 my pc will see my phone but when i have to connect wirelessly after 30 seconds it gives up so i cant finish the step and actually fix my phone which was working until i had to install 4.4.2 (kit-kat) and ruined my phone 

 

One time poster
Message 14 of 14
756 Views
Message 14 of 14

Re: pc companion refuses to see my phone

my phone (sony xperia z1) olnly charges when it is off. When i put it on the red light automatically stops lighting and the battery status says discharging. Please help