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no audio output, cannot play music and videos

Learner
Message 1 of 11
948 Views
Message 1 of 11

no audio output, cannot play music and videos

I accidentally thre my phone and it turned off. When i turned it on, i am not able to play music, watch videos and receive calls. A popup will appear and it says that audio settings failed. And when i play videos from the internet there will be a popup saying that the audio format is not supported.
10 REPLIES 10
Learner
Message 2 of 11
947 Views
Message 2 of 11

Re: no audio output, cannot play music and videos

I already perfprmed factory reset and nothing changed. It still cant play any music and videos.
Emperor
Message 3 of 11
940 Views
Message 3 of 11

Re: no audio output, cannot play music and videos

You accidentally did what? 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 4 of 11
935 Views
Message 4 of 11

Re: no audio output, cannot play music and videos

Hi olib,

 

Welcome to the community,

 

This does seem rather strange, however it does seem software related based on the error message. You could try a backup and software repair first, other than that it may be hardware.

 

Here's how to run the repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

And Bridge for Mac:
1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia Device".
3. Ensure the phone is charged and select "Ok" in the following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 5 of 11
913 Views
Message 5 of 11

Re: no audio output, cannot play music and videos

Threw my phone
Learner
Message 6 of 11
912 Views
Message 6 of 11

Re: no audio output, cannot play music and videos

Hi! I already performed that but still, nothing changed. I am not able to play vids and the songs in my music player will not play. It always skips..
Sony Xperia Support
Message 7 of 11
894 Views
Message 7 of 11

Re: no audio output, cannot play music and videos

The media content that you are playing, is this online or is this loaded on the internal storage or SD card?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 8 of 11
888 Views
Message 8 of 11

Re: no audio output, cannot play music and videos

The only problem i have here is that i am not able to play media files from online, internal storage and sd card. I cant even receive calls, the alarm doesnt work, i can take photos but i cant record videos because the audio settings isnt aupported..
Sony Xperia Support
Message 9 of 11
874 Views
Message 9 of 11

Re: no audio output, cannot play music and videos

If you still have all of these issues after performing a software repair, you may need to contact our customer care team and have the device checked out by a service agent.

 

Use my signature to find contact details.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 10 of 11
869 Views
Message 10 of 11

Re: no audio output, cannot play music and videos

Alright. Thank you so much