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2012-04-14 05:39 PM
i am facing serious problem i just bought arc s yesterday it was working fine yesterday i switched it off and the battery was almost 40% today i tried to switch it on it just vibrate with blank screen even i try press the button agian it just vibrate. i plugged it to recharge the notification led light is blinking green. ANY HELP!!!!!
2012-04-14 05:43 PM
Update/Repair your phone via PCC OR SUS
PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to).
Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue)
SUS ( Sony Update Service) ... download and install it on pc and follow the on-screen instructions http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-188.8.131.52.exe
both the links are same
2012-04-14 07:17 PM
i followed the instructions of both softwares but i stack in the same step which is preparing the phone to update.
disconnected the usb from phone and pc
reconnected it after 5 seconds to pc and the othe side of it to the phone while pressing back button nothing happened. stack in this step.
2012-04-14 07:50 PM
i think you are not able to connect it properly
Use SUS and insert one end of usb cable into mobile, now keep mobile on a flat surface comfortably , press and hold the back key and insert the other end of usb cable into pc ( don't release back key until you are asked to)
see if you are able to make it