account arrowhead-down arrowhead-up cart mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

Showing results for 
Search instead for 
Did you mean: 

my xperia ion won't turn on

One time poster
Message 1 of 2
Message 1 of 2

my xperia ion won't turn on

my phone during the work loked and i keep the power key and volume key then it turn off and after that doesnt turn on and when keep the power key doesnt vibrate it's charge is full and it's light in beside is turn on

what can i do??

Sony Xperia Support
Message 2 of 2
Message 2 of 2

Re: my xperia ion won't turn on

Please try running a repair, this can be done with the phone powered off:

1. Before you start you have to download the PC Companion software from

and install it on your PC.

2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.

Note! For some models you will be prompted to do a backup prior to the update and then restore.

3. Install and open PC Companion then select Support Zone.

4. Phone Software Update.

5. Start.

6. Repair Phone

7. Continue

8. Accept data removal

9. Next

10. Wait for prepare

11. Select Phone

12. Follow the connection steps

What are your thoughts about this forum? Let us know by doing this short survey.

sony_sign_logo.png - Official Sony Xperia Support Staff

If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.