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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

hanged and not starting

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Inhabitant
Message 1 of 5
1,293 Views
Message 1 of 5

hanged and not starting

my Xperia M dual(c2004) suddenly got hanged while using whatsapp.

when i tried to restart it by using power button,it didnt work.

i tried to restart it after removing battery and again placing it,but it didnt work either.

my phone hang on screen where it shows "SONY" and then it stuck.

Any suggestion?
4 REPLIES 4
Master
Message 2 of 5
1,280 Views
Message 2 of 5

Re: hanged and not starting

Remove battery, SIM card and SD card and try to start the phone without. Otherwise I suggest that you try to repair the phone software using PC Companion:

 

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phones software > "Repair phone".

sony_logo126x24.gif
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Inhabitant
Message 3 of 5
1,268 Views
Message 3 of 5

Re: hanged and not starting

i tried removing battery and sim cards and then restarting it, but it doesnt work. Slightly frowning Face

i dont have pc companion, i will try your method after downloading and install it.

but will it work? because phone is not booting then how will it connect to the PC?
Master
Message 4 of 5
1,262 Views
Message 4 of 5

Re: hanged and not starting

In PC Companion:

- Press start on Support Zone

- Start on Update the phones software 

- Press the blue link that says "Repair phone".

 

Do this without the phone connected to the PC and then follow the instructions in the program. It will tell you when and how to connect to your PC. The phone shall be turned off when connected to PC.  

sony_logo126x24.gif
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Inhabitant
Message 5 of 5
1,237 Views
Message 5 of 5

Re: hanged and not starting

I tried to repair my phone using PC Companion as u said, i followed all the steps, but it didnt worked for me..

finally went to Service centre...

Although thank you for quick replies.. Slightly smiling Face