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2012-02-09 02:55 PM
use update service to reinstall software if your phone is already updated... or before that try to restore factory in setting menu....
Tell me if you are successful.
2012-02-09 03:02 PM
@Kevinantoniolee which lock...???
2012-02-09 04:15 PM
as sanatm asked , which lock , if you cannot access the phone , cant do anything then you have to re-update the software...
update your phone with this..
this is an official sony software so don't worry..
2012-12-16 05:30 PM
i have the same prob
my kid try 20 times wrong screen lock and when i try to use reset pw its saying not correct
i m not sure what pw i wrote but i tried as many as i can think i can set
i try to update software via pc companion but it wont give next screen when i click on update
any solution please?
2012-12-16 06:10 PM
Uset this to reinstall the phone's software
SUS ( Sony Update Service) ... download and install it on pc and follow the on-screen instructions