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error while retrieving information from server. DF-DLA-15

Learner
Message 1 of 5
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Message 1 of 5

error while retrieving information from server. DF-DLA-15

Needed to update my "Whatsapp". After I got the msg, I did all suggested in the trouble shooting, including clearing the cache of the "Google Store" & "Google service". I tried to re-install the "Whatsapp" as well but now I ended up with no "Whatsapp" and no option to download other apps... Please advise on how to retrieve the "Whatsapp"
4 REPLIES 4
Emperor
Message 2 of 5
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Message 2 of 5

Re: error while retrieving information from server. DF-DLA-15

@Shir1

 

You have to clear the play store app data




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 3 of 5
1,258 Views
Message 3 of 5

Re: error while retrieving information from server. DF-DLA-15

Thanks but tried - cleared data, clreaed chache, unistalled update
Still same results
Sony Xperia Support
Message 4 of 5
1,255 Views
Message 4 of 5

Re: error while retrieving information from server. DF-DLA-15

Hi Shir1,

 

Make sure you also clear the data from the Google Framework application to.


Official Sony Xperia Support Staff


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Learner
Message 5 of 5
1,240 Views
Message 5 of 5

Re: error while retrieving information from server. DF-DLA-15

Thanks but - When I also clearing cache from the framework, I get the following error when opening the play store: Error while retrieving information from server RH-01