account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

battery on Xperia Z

Highlighted
Rookie
Message 1 of 5
339 Views
Message 1 of 5

battery on Xperia Z

I have recently purchased a Sony Xperia Z. I think it's a really good phone and works perfectly except I am not 100% that the battery is fine.

It runs out of power pretty darn fast and from what I can tell this is normal for an Xperia. Tbh it does me well and lasts until I get home. The problem I have its that when I do actually charge it, if I'm using it the battery doesn't charge (even if I'm just browsing our checking emails). It's like it's charging and draining at the same rate, I was wondering it's this normal and should I get it repaired?
4 REPLIES 4
Sam
Sony Xperia Support
Message 2 of 5
312 Views
Message 2 of 5

Re: battery on Xperia Z

There can be a number of causes for this; however are you charging it through a call socket or USB connection when this happens?

 

 


Don't forget to mark posts that answers the topic as Accepted Solution. 
If you find any post helpful, press Kudos.
What are your thoughts about this forum? Let us know by doing this short survey.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Rookie
Message 3 of 5
287 Views
Message 3 of 5

Re: battery on Xperia Z

The usb wall charger that cane with the phone
Commissioner
Message 4 of 5
262 Views
Message 4 of 5

Re: battery on Xperia Z

Sam
Sony Xperia Support
Message 5 of 5
233 Views
Message 5 of 5

Re: battery on Xperia Z

That is certainly odd, I would advise returning the phone and charger so that we may have this looked at by an authorised agent sorry.

 

 


Don't forget to mark posts that answers the topic as Accepted Solution. 
If you find any post helpful, press Kudos.
What are your thoughts about this forum? Let us know by doing this short survey.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.