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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

android.process.acore

Commissioner
Message 1 of 13
1,551 Views
Message 1 of 13

android.process.acore

When I switch on my Z1C, I get the following message:
Unfortunately android.process.acore has stopped working, the resulting options are Report and Ok.

This normally occurs when phone is switched on from off.

Seems intermittent.

I've already tried deleting contacts cache and data with no joy.

I don't see anything untoward when receiving this system message but thought to ask anyway.
12 REPLIES 12
Highlighted
Phy
Forum Legend
Message 2 of 13
1,542 Views
Message 2 of 13

Re: android.process.acore

Try Clearing the Facebook, Gmail, Twitter and Instagram app data.

How to clear the data.
From your Home screen

1. Tap the Application screen icon.
2. Find and tap Settings > Apps.
3. Swipe to the All tab.
4. Find and tap on the Facebook app.
5. Tap Force stop > Clear data.
6. Repeat with Gmail, Twitter and Instagram apps.
7. Restart the phone
Commissioner
Message 3 of 13
1,538 Views
Message 3 of 13

Re: android.process.acore

Will give that a go, is it safe to force stop an app?
Phy
Forum Legend
Message 4 of 13
1,526 Views
Message 4 of 13

Re: android.process.acore

Yes it is.
Commissioner
Message 5 of 13
1,504 Views
Message 5 of 13

Re: android.process.acore

If I just hit on OK with the message do u think it would cause any issues? as it only appears intermittently.
Phy
Forum Legend
Message 6 of 13
1,497 Views
Message 6 of 13

Re: android.process.acore

It won't
Commissioner
Message 7 of 13
1,358 Views
Message 7 of 13

Re: android.process.acore

@Phy

Cheers.
Commissioner
Message 8 of 13
1,240 Views
Message 8 of 13

Re: android.process.acore

Here is a screenshot of it occuring after being in safemode.

 

 

Screenshot_2015-11-16-20-19-19.png

 

 

Sage
Message 9 of 13
1,215 Views
Message 9 of 13

Re: android.process.acore

Have you tried contacts storage? (force stop,clear data & disable)
Commissioner
Message 10 of 13
1,213 Views
Message 10 of 13

Re: android.process.acore

Hello,

I've a funny feeling that I have tried this previously, it's strange how it doesn't appear every time.

If I see this error again I will try that contact solution again.