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2016-02-29 09:20 AM - last edited on 2016-02-29 01:12 PM by Christofer
I just bought my z5 dual 2 months ago
Last night it suddenly lost mobile networks
It does not get any signal
And the section "mobile networks" in settings is disabled
Also in about it does not show the IMEI of the device
Moreover the phone is heating very much and drains the battery very fast
The only thing is that WiFi still working
The problem is that I am traveling and can't reach the dealer from here
Is it a software issue or hardware malfunctioning?
2016-02-29 01:24 PM - edited 2016-02-29 05:26 PM
I'm sorry to hear that.
Do you have access to a PC? If so I would recommend that you perform a software repair using PC Companion and see if that helps. If it doesn't then I'm afraid that your phone is in need of service.
2016-02-29 05:20 PM
2016-02-29 05:27 PM