account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Z5 dual no network connection, won't display IMEI

Rookie
Message 1 of 4
295 Views
Message 1 of 4

Z5 dual no network connection, won't display IMEI

Hello
I just bought my z5 dual 2 months ago
Last night it suddenly lost mobile networks
It does not get any signal
And the section "mobile networks" in settings is disabled
Also in about it does not show the IMEI of the device
Moreover the phone is heating very much and drains the battery very fast
The only thing is that WiFi still working
The problem is that I am traveling and can't reach the dealer from here
Please help
Is it a software issue or hardware malfunctioning?

3 REPLIES 3
Highlighted
Sony Xperia Support
Message 2 of 4
269 Views
Message 2 of 4

Re: Z5 dual no network connection, won't display IMEI

Hi @Mralmadani

 

I'm sorry to hear that. Slightly frowning Face

Do you have access to a PC? If so I would recommend that you perform a software repair using PC Companion and see if that helps. If it doesn't then I'm afraid that your phone is in need of service.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Highlighted
Rookie
Message 3 of 4
249 Views
Message 3 of 4

Re: Z5 dual no network connection, won't display IMEI

Unfortunately I don't have access to pc right now.
So i guess I will be disconnected until I return home
Highlighted
Sony Xperia Support
Message 4 of 4
245 Views
Message 4 of 4

Re: Z5 dual no network connection, won't display IMEI

That is very unfortunate. I'm sorry for any inconvenience this causes you.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.