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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Z5 does not sync

Message 1 of 6
866 Views
Message 1 of 6

Z5 does not sync

My Z5 compact does not sync. Sometimes emails and SMS comes 12 hours or more late and first then I manually open apps. All settings is set to "sync automaticaly". It happens both on wifi and mobile data. In accounts setting, I can see, that some Google service has not been sync for a day or more, even though they are clicked "sync automaticaly".

 

Regards

Michael

5 REPLIES 5
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Genius
Message 2 of 6
839 Views
Message 2 of 6

Re: Z5 does not sync

Hi @MichaelDenmark

 

If this also happen with SMS message , I suggest you find and tap on Settings -> Storage to view the status of your device memory. If evreything is ok then clear the Messaging application’s data, from your Home screen go to Settings -> Apps -> All -> Messaging -> tap Clear data -> OK -> Restart your device. I´m at disposal for any question.

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas
Emperor
Message 3 of 6
828 Views
Message 3 of 6

Re: Z5 does not sync

@MichaelDenmark

 

Do you have stamina mode on?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Message 4 of 6
801 Views
Message 4 of 6

Re: Z5 does not sync


@uliwooly wrote:

@MichaelDenmark

 

Do you have stamina mode on?


No. And not any of the other energy saving options.

Message 5 of 6
799 Views
Message 5 of 6

Re: Z5 does not sync


@xavinux wrote:

@hi @MichaelDenmark

 

If this also happen with SMS message , I suggest you find and tap on Settings -> Storage to view the status of your device memory. If evreything is ok then clear the Messaging application’s data, from your Home screen go to Settings -> Apps -> All -> Messaging -> tap Clear data -> OK -> Restart your device. I´m at disposal for any question.


It seen to only be Gmail and Facebook messenger.

Genius
Message 6 of 6
771 Views
Message 6 of 6

Re: Z5 does not sync

Hi @MichaelDenmark

 

Ok, let´s try from your Home screen:

1. Tap the Application screen icon.
2. Find and tap Settings -> Apps.
3. Swipe to the All tab.
4. Find and tap on Facebook app.
5. Tap Force stop -> Clear data.
6. Restart the phone.
Check if Facebook app issue persists after doing this or disappears. I´m at disposal for any question.

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas