account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Z5 compact hanging on phone calls made/received

Learner
Message 11 of 21
437 Views
Message 11 of 21

Re: Z5 compact hanging on phone calls made/received

Well none of it worked still the same
Emperor
Message 12 of 21
429 Views
Message 12 of 21

Re: Z5 compact hanging on phone calls made/received

@Patdfb

 

uninstall any antivirus, taskiller, battery apps > then settings > apps > all > phone > clear data > restart the phone > check again 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 13 of 21
423 Views
Message 13 of 21

Re: Z5 compact hanging on phone calls made/received

@uliwooly, done all that after factory reset, but will try again

Highlighted
Genius
Message 14 of 21
410 Views
Message 14 of 21

Re: Z5 compact hanging on phone calls made/received

Hi @Patdfb

 

If the problem persist after a software repair via PC Companion, I suggest that you contact your Local Sony support for information about how to proceed with this in the best possible way:
http://www.sonymobile.com/global-en/support/contact-us/

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas
Learner
Message 15 of 21
398 Views
Message 15 of 21

Re: Z5 compact hanging on phone calls made/received

I'll try is it normal to have 3 phone apps running at once?
Emperor
Message 16 of 21
391 Views
Message 16 of 21

Re: Z5 compact hanging on phone calls made/received

@Patdfb

 

That's odd, follow @xavinux suggestion and repair the phone with PCC




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 17 of 21
388 Views
Message 17 of 21

Re: Z5 compact hanging on phone calls made/received

Done, tis the same, has 3 phone apps after all that
Emperor
Message 18 of 21
382 Views
Message 18 of 21

Re: Z5 compact hanging on phone calls made/received

@Patdfb

 

odd but do you still experience the same issue?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 19 of 21
370 Views
Message 19 of 21

Re: Z5 compact hanging on phone calls made/received

Yip still same
Learner
Message 20 of 21
337 Views
Message 20 of 21

Re: Z5 compact hanging on phone calls made/received

Hi, sorry didnt reply before, the phone had a fault with the membrane which meant that it wasnt behaving properly, on phone calls phone swapped and new one is fine.

Thanks for everyones help