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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Z5 SMS apps very slow and messages get deleted

Visitor
Message 1 of 10
1,550 Views
Message 1 of 10

Z5 SMS apps very slow and messages get deleted

Love my new Z5 but having a small number of issues with the SMS functionality.

 

When i send a message it's painfully slow to update the chat thread, i quite often have to go to the main page and then back in to see it.

 

Also if i start writting another text against the same or a different contact and the phone finishes its update it deletes anything i have typed alreadywhich is really frustrating.

 

ALso if i have several texts to open (say ive been in a meeting at work) the first one opens, but then when i click to go into the next the previous message reloads on the screen.

 

I'm not sure i am explaining myself very well but hopefully this makes sense.

9 REPLIES 9
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Genius
Message 2 of 10
1,523 Views
Message 2 of 10

Re: Z5 SMS apps very slow and messages get deleted

Hi @Degsy

 

Please, boot your device into safe mode as explained here. If this issue is not present in this mode, that indicates a third party app is causing the problem. In this case exit Safe Mode and then un-install any third party apps you don't need and clear the cache/data for the apps you want to keep. I´m at disposal for any question.

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas
Emperor
Message 3 of 10
1,512 Views
Message 3 of 10

Re: Z5 SMS apps very slow and messages get deleted

@Degsy

 

Did you transferred a lot of txts/conversations to your new Z5?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 4 of 10
1,488 Views
Message 4 of 10

Re: Z5 SMS apps very slow and messages get deleted

Hi It looks like a lot of texts were transferred. I've removed some if the bigger chains and it does seem to have improved. Will monitor for a few days and see how it goes.
Emperor
Message 5 of 10
1,485 Views
Message 5 of 10

Re: Z5 SMS apps very slow and messages get deleted

@Degsy

 

Excellent, don't forget to do the same regarding the call logs, if you want to store them here are some alternatives

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Talent
Message 6 of 10
1,423 Views
Message 6 of 10

Re: Z5 SMS apps very slow and messages get deleted

Inhabitant
Message 7 of 10
1,258 Views
Message 7 of 10

Re: Z5 SMS apps very slow and messages get deleted

So did anyone get the SMS slow to send figured out ? thanks

Emperor
Message 8 of 10
1,203 Views
Message 8 of 10

Re: Z5 SMS apps very slow and messages get deleted

@Total

 

what have you attempted so far?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Inhabitant
Message 9 of 10
1,187 Views
Message 9 of 10

Re: Z5 SMS apps very slow and messages get deleted

Found out what the problem was . The APN settings were not correct for my cell phone company . Fast  now ...

Emperor
Message 10 of 10
1,182 Views
Message 10 of 10

Re: Z5 SMS apps very slow and messages get deleted

@Total

 

I'm glad you've figured it out




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)