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Z3c random restart both when idle and in use

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Adviser
Message 1 of 6
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Message 1 of 6

Z3c random restart both when idle and in use

Hi,
Since last night my Z3c has started randomly rebooting. So much so, I've 17 incidents in the last 3.5 days according to the diagnostics info.

Any suggestions or ideas as to what this is and what I can do before I have to send off for repair please?
5 REPLIES 5
Emperor
Message 2 of 6
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Message 2 of 6

Re: Z3c random restart both when idle and in use

@chloeWest

 

does it happen when you open a particular app? 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 3 of 6
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Message 3 of 6

Re: Z3c random restart both when idle and in use

Hi @chloeWest,

 

It depends on what is causing it to reboot. In a lot of cases, third party apps are the culprit.

I recommend you test your phone in safe mode for a few hours to a day and see if it is still occuring.


Official Sony Xperia Support Staff


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Adviser
Message 4 of 6
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Message 4 of 6

Thanks. I booted into safe mode and went to reply to this...

Thanks. I booted into safe mode and went to reply to this post using chrome and it occurred again.
Now up to 25 incidents in the last 3.5 days.
It's not a particular app either. It happens at various times doing different tasks. Makes me suspect it could be a hardware fault? Thoughts?

Thanks!
Screenshot_2016-02-24-14-43-32.png
Moderator
Message 5 of 6
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Message 5 of 6

Re: Z3c random restart both when idle and in use

@chloeWest

What you can do is trying to grab a backup then perform a software repair using PC Companion, this will erase your internal memory and install a fresh copy of the latest available firmware. This mostly ends any doubts about software issues, if those restarts keep happening after repair then it can be a hardware issue and contacting your Local support would be wise.



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Adviser
Message 6 of 6
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Message 6 of 6

Re: Z3c random restart both when idle and in use

OK thanks all. I'm just finishing a month long trip around Asia so lucky it's only just started happening. Got stuck in a loop of reboots. I will definitely try that when I get home on Saturday else it's off for repair on Monday. Doing my head in!