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2015-03-12 03:31 PM - edited 2015-03-12 03:32 PM
Thommo is right, it doesen't mather whever you bought phone you get like 1-2 years warranty by the store so any issues you get with phone shall be taken by EE company not Sony, so if you talk to Sony they will just forward you to return it to EE about it and let EE send it off to a certificated Sony repair workshop to do a inspection on the phone to see why and how it bent.
2015-03-12 03:35 PM
I can guarantee that what I said is true and is law and I am in no way misleading you or mistaken in this area of law - I could go further and advise you that if they refuse to carry out repairs or replace then your only option is to ask for a deadlock letter which is EE refusing to accept the device for repair under warranty, This then clears the way for you to take court action which is what the courts need to see before hearing the case due to continuity and will prove that you have carried out all the steps to resolve this dispute
2015-03-12 03:41 PM
2015-03-12 03:46 PM
2015-03-12 04:02 PM
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2015-03-12 04:08 PM
2015-03-12 04:10 PM - edited 2015-03-12 04:21 PM
if phone was provided by EE but you didnt pay for it since you pay for a SIM susbcription package then everything is still taken by EE does not mather what.
Let's say you purchase a subscription card for 24 months that gives you free calls, free sms, free mms and data traffic of 10GB for 24 months and a phone like z3 or so is included for 0$ or so then warranty and so is still done by EE not by sony so anny issues with your phone must be returned to EE what so ever.
Secondly EE shall not delay repair even more just because they have to send it off -.- if they act like that then i must say EE is really bad, all carriers, in most countries would send phone asap as warranty request repair to certificated sony partnered repair center and they have no rights to delay it due to that.
Third, be happy that your z3 didin't bend as much as an iphone 6 or iphone 6 plus does these crapy phones by apple can be bent by 2 bare hands really easly which is really bad quality.
This shows that sony has atleast used more quality alminum than apple did.
2015-03-12 05:07 PM
It is therefore down to this 3rd party to either repair or replace and also it is down to you to request from this 3rd party a deadlock letter - Your contract of sale is not with Sony but with this 3rd party