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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Z3 Compact won't connect to PC with USB

Apprentice
Message 11 of 17
1,118 Views
Message 11 of 17

Re: Z3 Compact won't connect to PC with USB

Thanks. That might be a solution if you could let me know how it's done. The problem is with Windows (7/ 64 prof) rather than the phone I suspect, but in that case it seems to me to be an issue the phone manufacturer  should take up with MS.

Emperor
Message 12 of 17
1,110 Views
Message 12 of 17

Re: Z3 Compact won't connect to PC with USB

@Jake-SonyXperiaSupport he needs extra help 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 13 of 17
1,101 Views
Message 13 of 17

Re: Z3 Compact won't connect to PC with USB

Hi Shane47,

 

Please see the instructions below.

 

  1. Click Start
  2. Click on Control Panel
  3. Go to System and Security
  4. Choose Device manager
  5. Plug the handset in and wait a minute or so
  6. Find the Universal Serial Bus section
  7. If you see a ! Then this is likely the MTP driver, you will need to right click this then access the properties, from here you will need to uninstall the driver.
  8. Now remove the handset from the PC and then insert again, the driver should install.

Please note, that in some cases a device cannot be connected due to issues happening with that PC computer, in such a case you are best to refer to the manufacturer of that device.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 14 of 17
1,082 Views
Message 14 of 17

Re: Z3 Compact won't connect to PC with USB

I'm afraid this has not worked. Any other suggestion?

Highlighted
Sony Xperia Support
Message 15 of 17
1,072 Views
Message 15 of 17

Re: Z3 Compact won't connect to PC with USB

What happens when this device is connected to another PC/mac computer does it connect?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 16 of 17
1,057 Views
Message 16 of 17

Re: Z3 Compact won't connect to PC with USB

Yes, the connection is fine on other computers.

One time poster
Message 17 of 17
616 Views
Message 17 of 17

Re: Z3 Compact won't connect to PC with USB

Hi,

 

Have exactly the same problem, nothing seems to help. Driver uninstalled, i plugged it in again and brought back the same wrong MTP driver with the error. downloaded mtp drivers from microsoft homepage, for win 10, even 8.1. nothing. tried to install sony companion, did not work. Tried to set usb setting to developer mode, did not help.