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Z2 screen off after used in water

Learner
Message 1 of 5
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Message 1 of 5

Z2 screen off after used in water

I used my z2 under water for round 3 to 5 mins my screen go off while mobile still on and screen now black doesn't respond and can't do anything on mobile ? why that happen also I closed all phone doors/flaps well and didn't do anything wrong ?   p.s. mobile still on and touch works but screen black

4 REPLIES 4
Forum Legend
Message 2 of 5
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Message 2 of 5

Re: Z2 screen off after used in water

Sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



Emperor
Message 3 of 5
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Message 3 of 5

Re: Z2 screen off after used in water

Make sure to request a vacuum test




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 4 of 5
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Message 4 of 5

Re: Z2 screen off after used in water

how to request that vacuum test ?????? request from who ?

Highlighted
Sony Xperia Support
Message 5 of 5
116 Views
Message 5 of 5

Re: Z2 screen off after used in water

Hi Omar51,

 

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines

 

You can request the vacuum test by contacting Sony Mobile Customer Care on the link supplied above.

 

I hope this helps.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.