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Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Z2 microphone not working but over the speakerphone it's ok

Visitor
Message 1 of 4
1,045 Views
Message 1 of 4

Z2 microphone not working but over the speakerphone it's ok

Due to water damage I had to replace the LCD set

now my microphone doesn't work (other party can't hear me) only when I select the speaker option

 

I tried

1. full repair

2 cancel live wallpaper

3. al kind of reset

4/ disable google voice

5. safe mode

6. tried all the mic option in the call menu

 

can it be a HW problem? cuse the mic over the the speaker mode!

 

SW 5.1.1

23.4.A.1.232

 

Thanks 

3 REPLIES 3
Highlighted
Message 2 of 4
1,034 Views
Message 2 of 4

Re: Z2 microphone not working but over the speakerphone it's ok

Did you replace the LCD screen from an authorized Sony service centre?

Emperor
Message 3 of 4
1,026 Views
Message 3 of 4

Re: Z2 microphone not working but over the speakerphone it's ok

@avi2

 

settings > about phone > diagnostics > test > test the phone




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Message 4 of 4
990 Views
Message 4 of 4

Re: Z2 microphone not working but over the speakerphone it's ok

They cant hear you while talking? Make a call and see if MUTE button is green or activated... deactivate it and continue speaking.
or use some app like automatic call recorder

https://play.google.com/store/apps/details?id=com.appstar.callrecorder&hl=en

(you can choose recording source, microphone or other) to check if your mic works.

 

Screenshot_2016-02-23-01-24-27.png

then listen for that recorded audio, to determine if all sounds are there or something missing.