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2015-10-08 11:22 PM
2015-10-08 11:44 PM
2015-10-09 12:17 AM - edited 2015-10-09 12:20 AM
That is quite strange Marioz1990, try clearing the data for Smart Connect and test out the headphones again. If the problem persists, what I advise is running a software repair on the handset as that is likely to resolve the issue by removing & re-installing the operating system. If running a software repair doesn't work I would then advise getting the phone into your local authorized Sony repairer to have it assessed for you.
Note: a software repair will delete all user data, to back up your phone using PC Companion
1. Go to Support to install PC Companion on a Windows computer.
2. When installed, start PC Companion on the computer.
3. Connect your phone to the computer using a USB cable.
4. Click Start under Backup & Restore.
5. Follow the on-screen instructions.
(Exactly what contents will be backed up may differ depending on phone model.
You can view detailed information about this as you follow the steps in the Backup & Restore wizard).
Running the software repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
4. Repair Phone
6. Accept data removal
8. Wait for prepare
9. Select Phone
10. Follow the connection steps
Keep us updated, I do hope this resolves the issue for you.
2015-10-09 12:29 AM
2015-10-09 01:16 AM
I see, to clear the data of Smart Connect go into Settings > Apps > All > scroll down and tap on SmartConnect > tap Clear data > test the headphones again. You can also try different Audio settings under Settings > Sound & notification. If the problem is experienced on other handsets it would seem it is the headset yes. It is up to you whether you would like to try the software repair, running the repair will rule out any software problems with the phone. Try other headsets with your Xperia Z2 & if the issue does not occur with other headsets then it is most likely those xb950bt headphones. Contact your local Sony Xperia Customer Care team to arrange having the headset assessed if that is the case.
2015-10-09 03:20 PM
2015-10-12 05:30 PM