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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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Z1 compact wont turn on

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Visitor
Message 1 of 7
1,205 Views
Message 1 of 7

Z1 compact wont turn on

Got the phone yesterday. The first thing i did was to connect the charger. When fully charged i turned it on. At first it worked all fine, then it shuts down and reboots with more and more rapid loops. I gave up and let it rest till this morning. Now it wont even react. not a single light when i put in the charger. No reaction what so ever when i press the power on/off button. what do I do now? send it back and demand a new phone?

6 REPLIES 6
Emperor
Message 2 of 7
1,144 Views
Message 2 of 7

Re: Z1 compact wont turn on

@LordSnow

 

connect the phone to a wall charger > press and hold power & volume up for 15 seconds > let it charge for 2-3 hours > repair it with PCC

 

also do that w/o the SIM and SD cards

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Phy
Forum Legend
Message 3 of 7
1,142 Views
Message 3 of 7

Re: Z1 compact wont turn on

Try to Contact your local Sony Xperia Support.
http://support.sonymobile.com/global-en/contactUs/
Genius
Message 4 of 7
1,098 Views
Message 4 of 7

Re: Z1 compact wont turn on

Hi LordSnow, welcome to the community!

 

Follow @Uliwooly's suggestion and if that doesn't work I would suggest taking the phone back to the place of purchase asap.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Visitor
Message 5 of 7
1,073 Views
Message 5 of 7

Re: Z1 compact wont turn on

The red charging light came on when i tried to charge it now. I'll let it charge a couple of hours now then. Crossing my fingers that it'll work out now.

Visitor
Message 6 of 7
1,044 Views
Message 6 of 7

Re: Z1 compact wont turn on

Didn't work out. Got to send it back then...

Still shutting down...

Genius
Message 7 of 7
1,016 Views
Message 7 of 7

Re: Z1 compact wont turn on

Hi LordSnow, the LED light coming on is a good sign and the software repair is likely to work if it is on. You could try again, otherwise best of luck with speaking to the retailer. 

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.