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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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Z1 compact contact with water

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One time poster
Message 1 of 2
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Message 1 of 2

Z1 compact contact with water

Today , my Xperia z1 compact got in touch with water (pool). I fastly pulled it out again , that was no longer than 5 seconds. After that , the phone´s screen was off , and even with the "emergency button" I was not able to bring it back to life.I tried to charge it , but then , the signal lamp on its top was red and there were short vibrations. The support website told me to send the phone to sony for reparation, but for that , i had to give the phone´s ID. I can´t do that, because I cant start the phone , so I cant send my phone to sony and I don´t know what i should do , because of the promise the phone woud be waterproof and I cant start it and i would not like to spend 100€ on a reparation... Please help my!

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Phy
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Message 2 of 2

Re: What shall i do ?

Contact your local Sony Xperia Support and request a vacuum test.

http://support.sonymobile.com/global-en/contactUs/