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2015-07-26 03:09 PM
As others have found, the Xperia Z1 has the same self cracking screen issue as the previous Z handset.
Mine decided it was time to go while charging stationary on my desk at work. Looking online I noticed there were others with the same issues who had sent their device to Sony for repair.
Unfortunately Sony do not want to acknowledge the blatant problems with any of their products and have therefore decided that my warranty does not cover the damage. The repair centre have quoted around £122 to replace the screen or £20 to post it back which is absurd!
Has anyone else had any success dealing with the support team? It's becoming increasingly frustrating speaking to someone reading from a script!
2015-07-26 04:13 PM
I think they judged on the looks of this crack, it has an obvious impact point so they should have concluded that it was dropped/hit at this point.
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2015-07-26 05:44 PM
2015-07-26 07:34 PM
2015-08-06 11:31 PM
Please forward documentation to the CEO:
2015-08-06 11:45 PM
This is a user led forum so you would need to contact Xperia care about this - http://www.sonymobile.com/global-en/support/contact-us/