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Z Ultra Magnetic Dock

Adviser
Message 1 of 10
484 Views
Message 1 of 10

Z Ultra Magnetic Dock

I just purchased this dock and it seems to be working without using my phones protective case. But using the other fit together with the protective case it doesn't work. I should return this probably a problem with the fit?
9 REPLIES 9
Adviser
Message 2 of 10
448 Views
Message 2 of 10

Re: Z Ultra Magnetic Dock

Guess what. I consulted with sony world from where i purchased my magnetic dock and protective case. And they said the dock wouldn't fit in having the protective case because this case is not compatible with the adapter. They are selling only one type of protective case.

Now this defeats the purpose of e second adapter that clearly writes in the guide that the magnetic dock will work with or without protective case.
Adviser
Message 3 of 10
447 Views
Message 3 of 10

Re: Z Ultra Magnetic Dock

And they cannot refund my money for purchasing the magnetic dock in which i just purchased yesterday. They say it's their policy.
Sony Xperia Support
Message 4 of 10
436 Views
Message 4 of 10

Re: Z Ultra Magnetic Dock

Included accessories can differ from market to market. Was there any case included with your Xperia Z Ultra?

It would be great if you could upload some pictures so I can investigate this.

Adviser
Message 5 of 10
413 Views
Message 5 of 10

Re: Z Ultra Magnetic Dock

Attached are photos for the protective case only in which it doesn't gain contact with the magnetic port.

[IMG]http://i39.tinypic.com/2cc56o.jpg[/IMG]

[IMG]http://i42.tinypic.com/2n1gp35.jpg[/IMG]

[IMG]http://i41.tinypic.com/ehhsld.jpg[/IMG]

Sony Xperia Support
Message 6 of 10
384 Views
Message 6 of 10

Re: Z Ultra Magnetic Dock

Thanks! Was this protective case included or bundled with your Xperia Z Ultra? Or did you buy it separately?

Adviser
Message 7 of 10
378 Views
Message 7 of 10

Re: Z Ultra Magnetic Dock

This was purchased separately. From sony world retailer here.
Sony Xperia Support
Message 8 of 10
343 Views
Message 8 of 10

Re: Z Ultra Magnetic Dock

Ok. Just to clarify, the magnetic dock has two different spacers. Have you tried both of these and it still wont fit?

Adviser
Message 9 of 10
338 Views
Message 9 of 10

Re: Z Ultra Magnetic Dock

The two spacers fit correspondingly with and without the case. Without the case it is working perfectly. But with the case it fits good but the magnet wouldn't sense the device
Highlighted
Message 10 of 10
312 Views
Message 10 of 10

Re: Z Ultra Magnetic Dock

Wait for some time and 3rd party magnetic cabels will be available that will fit irrespective of back cover on or not.