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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Xperia z3 touch broken

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Learner
Message 1 of 7
416 Views
Message 1 of 7

Xperia z3 touch broken

I have broken my Xperia z3 touch now how much it will cost.
6 REPLIES 6
Forum Legend
Message 2 of 7
414 Views
Message 2 of 7

Re: Xperia z3 touch broken

Sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected in order to receive a price as we are members like yourself and are unable to offer prices as we simply don't know http://www.sonymobile.com/global-en/support/contact-us/

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



Learner
Message 3 of 7
409 Views
Message 3 of 7

Re: Xperia z3 touch broken

They are telling that it will take around a week and I cannot wait so long as I have to do almost all my works with my phone.
Forum Legend
Message 4 of 7
392 Views
Message 4 of 7

Re: Xperia z3 touch broken

We are members like you and not Sony employed so we have no influence over Sony so as much as I can empathise with you I'm afraid we can't help in matters like this

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



One time poster
Message 5 of 7
310 Views
Message 5 of 7

Re: Xperia z3 touch broken

I have broken my z3 too and the service center charged me 15,800 pesos. That's almost half the price of z3..
Enthusiast
Message 6 of 7
286 Views
Message 6 of 7

Re: Xperia z3 touch broken

I had the similar/same touch screen problem last month. Luckily, it was under warranty, so free repair.

 

It also took 1 week to repair, and I saw a very long parts list. I don't know what got changed inside, but the front panel and side frame got replaced. Repair center tested waterproof as well before returning it back to me.

 

Good service provided by service center staff overall.

 

I agree 1 week is way too long as smartphone has direct impact on a person's daily lifestyle nowadays. I hope Sony will learn from Apple ... exchange for a refurbished same model phone.

Enthusiast
Message 7 of 7
280 Views
Message 7 of 7

Re: Xperia z3 touch broken

1 more thing ... Sony repair center staff needed to wipe the phone.  I couldn't do a backup because there was no way to unlock the phone.

 

I hope you do backup frequently.