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Xperia z ultra charging problem

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Apprentice
Message 1 of 2
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Message 1 of 2

Xperia z ultra charging problem

Hello I have a Xperia z ultra recently I am facing a lot charging problem the device just charges till 40 % from 0 in 2 hours earlier it used to charge till 80 % the charging times have increased a lot please help
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Sony Xperia Support
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Message 2 of 2

Re: Xperia z ultra charging problem

Hi @Sairaj,

The charging time may vary heavily if you charge while the device is turned on, since different apps and services are active. 

According to the Environmental declaration, a full charge (0-100%) takes 200 minutes which in turn is 3 hours and 20 minutes. This is measured while the device is turned OFF. Can you try charging your device fully from 0% while it's turned off to see if it is about the same as stated in the Environmental declaration?

Link to the environmental declaration, page 2:
http://www-support-downloads.sonymobile.com/c6833/environmental_C6802-C6833-C6806-C6843_2013.pdf 


Official Sony Xperia Support Staff


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