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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Xperia conect to Pc with screenlock

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Visitor
Message 1 of 6
238 Views
Message 1 of 6

Xperia conect to Pc with screenlock

Hello,

My Sony Xperia J is broken so the screen is black but the Led at the bottom is on and the keys glow.

I found a advice on the Internet to install a new firmware but i cant see the unlock screen. an the Pc companion from Sony says that he cant find the phone cause the creen is locked.

Have you any idea what i can do ?

Sorry for my bad english, i'm from germany Winking Face

Thank you

5 REPLIES 5
Moderator
Message 2 of 6
221 Views
Message 2 of 6

Re: Xperia conect to Pc with screenlock

Use sony update service to remove the lock:

http://www.sonymobile.com/gb/tools/update-service/



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Visitor
Message 3 of 6
214 Views
Message 3 of 6

Re: Xperia conect to Pc with screenlock

But how can i save the information, contacts etc ???

Moderator
Message 4 of 6
211 Views
Message 4 of 6

Re: Xperia conect to Pc with screenlock

You cannot if you do not have access to the phone,I am sorry.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Visitor
Message 5 of 6
209 Views
Message 5 of 6

Re: Xperia conect to Pc with screenlock

sorry for ask again, but how can i turn it off without any display functions ?

Moderator
Message 6 of 6
207 Views
Message 6 of 6

Re: Xperia conect to Pc with screenlock

Just remove the battery and put it back in.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.