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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Xperia ZL turns itself off

Visitor
Message 1 of 75
21,236 Views
Message 1 of 75

Xperia ZL turns itself off

It doesnt depend on the battery percentage or anything else, my Xperia ZL turns itself off whenever it decides.After that most of the times I have problems when trying to turn it back on.Sony Logo Appears and it turns off, or Xperia Logo - than off , or when password is required - off , as I said whenever it wants.
It turns off only when the screen is on , by the way , never in when its in standby or while talking.
From the service told me that my SD 64 GB SanDisc card may cause the problems but even without it the situation is the same.I tried with different Sim Cards - no change , without sd card-no change , after data reset-no change.
Actually the phone was 1 week in the service and they told they have fixed the problem , but as I can see they didn't.
Do you have any sugestions , has anyone faced the same problem ?

74 REPLIES 74
Emperor
Message 2 of 75
21,100 Views
Message 2 of 75

Re: Xperia ZL turns itself off

You can repair your phone with SUS or PCC > do NOT install any app > try it for few hours and see if the problem persists, if it does then take it back to a Sony repair center > if it doesn't then its an app acting up 

 

 

Repair your phone

 

Update Service (SUS)

 

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 3 of 75
21,091 Views
Message 3 of 75

Re: Xperia ZL turns itself off

What does exactly "repair" means ?
Also when i started the progrem it asks like a condition "check that you have the USB cable for your device" and than
"make sure that the device isnt connected to the computer" ????
I dont get it.What does it means and what i have to do ?

Emperor
Message 4 of 75
21,084 Views
Message 4 of 75

Re: Xperia ZL turns itself off

Reinstall the current update 

 

Install SUS > restart your PC > run SUS > turn off your Xperia > wait > press and hold volume down THEN connect the USB cable > do NOT release the volume key 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Message 5 of 75
20,698 Views
Message 5 of 75

Re: Xperia ZL turns itself off

Exact same thing is happening to my Xperia ZL C6503 (same thing as a Brazilian Xperia ZQ)...

 

I've bought mine in the United States (online at the end of March at ATGSM.com) and started using it in mid April, 2013. I live in Sao Paulo, Brazil.

 

After using this phone normaly for about 9 months, there was this one day back in the first week of January 2014, where I was taking lots of photos at the world famous "Serra da Capivara National Park" and could just feel the phone heating up like never before. Next thing I know, the screen went blank and phone would not respond when I pressed the power button.

 

I had to pres the reset button in the back of the phone in order to make the phone work again. But once I tried to load the camera app, the phone would automatically shut itself off. I thought it could be related to a faulty or corrupted External SD Card, so I went ahead and removed that as well before I attemped to turn my phone back on. After the system loaded up again I tried to oped the camera app and the phone turned itself off again. Any app that would require a significant amount of processing power would cause the phone to freeze and shut off.

 

So I decided to charge the phone all the way up until 100% (while powered off). When it reached 100% I turned it back on and used it normally (while it wasstill plugged to the wall charger), so I thought... Great, the phone is "OK again"! Then I went ahead and unplugged the phone off the charger, expecting it to function normally... In just a matter of minutes, with just a little bit of usage (checking emails or browsing the web) the phone simply shuts itself off on its own, yet again. I tried to turn the phone back on again and just as before, I was greeted by the Sony logo and - without any warnings or alerts - the screen simply goes blank again and that's it. This is all it does on the battery.

 

I've searched online for a solution for this problem and I got nowhere. My phone is all stock, bootloader locked, not rooted. I've formatted and updated it with the latest Firmware (10.4.B.0.569) a couple of times using Sony's Update Service application for Windows to no avail. Nothing seems to fix this battery/shut down on its own problem.

 

 

 

This is one **bleep** of a dud Sony...

 

So there you have it - one big useless US$650 piece of hardware. That only functions normally when it's plugged into a wall charger or your average computer USB port.

 

Not much of a "mobile" phone if you ask me.

 

I'm extremely unhappy with Sony's mobile hardware and their unflexible technical support.

 

I've purchased this device in the United States and they can only grant me tech support under my 1 year manufacturer's warranty if I ship it over to their facility in Texas for repairs. That's no big deal for me. The one big problem is: They want me to have a US shipping address so they can ship if over to me after they finish repairing/replacing/refurbishing my phone. And I've got a big problem with that.

I do not live in the United States. How am I supposed to pick my phone up over there?

 

After doing some digging through my phone's IMEI, Sony's tech suport representatives brought to my attention that my device is a "Grey Market" phone (meant to be used in Singapore?) and that they don't even know how long it will take for them to service my phone. According to their supervisor, it could take anywhere from 1 month up to 4 months, maybe even more for them to repair and send it back to me.

 

See what I'm going through here?!?!?!

 

What good is it for a company as big as Sony to print and place a cute little warranty pamphlet inside the box of your brand new phone, containig the numbers of several different technical support worldwide if the 1 year warranty is not going to be covered in all of those different countries??????????????

I took the iniciative to call Sony's specialized Xperia Mobile support telephone number from that pamphet that came with my phone (not a free call, by the way) here in Brazil and shared with them my furstration regarding my Xperia ZL. They were sympathetic with me, and readily provided me with 3 different authorized service centers near my home, with their respective addresses and telephone numbers.

I managed to reach a couple of those authorized repair centers here in Brazil (over the phone) only to find out that they DO NOT have any of these Xperia ZL / ZQ batteries in stock. They also mentioned that several other customers called them and shared their bad experiences with their Xperia ZQ's battery life (defective batteries) and were greeted the same way: "I'm sorry, we can't help you. We do not carry that replacement battery in stock. We have already placed the order for those with Sony, but there's no estimate of when or even if these will ever arrive in our store anytime soon... I'm sorry about that..."

 

Yeah, I'm sorry about that too Sony.

 

I'm really sorry I bought a Sony smartphone.

 

I wish I could go back in time and buy a Samsung Galaxy S4 Google Play Edition instead.

 

But it's too late... I've already spent 650 bucks on your crappy smartphone, Sony.

 

Looking back, I can tell you that I've had problems with lots of other computer componets that I've purchased in the States, from several different manufacturers. And I've RMA'd lots of these defective memory modules (RAM), defective SD Cards, etc. I've shipped it from Brazilil straight to them in the States and I less than 1 month after they received my defective products, they went ahead and shipped a replacement back to me (in Brazil) FREE OF CHARGE! Most importantly, with NO HASSLE! That's right, none of these companies refused to ship it back to me at my Brazilian address like Sony is doing to me at this time.

 

This is the worst curstomer support from such a big and Global company that I've ever dealt with in my entire life.

 

Shame on you Sony!

 

After this horrible experience, here's a few things that I CAN and WILL DO for sure:

- I will NEVER buy another Sony device (camera, smartphone or laptop) ever again.

- I will never recommend a Sony product to any of my friends and family.

 

- I will never buy another phone with a built in, internal battery.

 

Sony has been continuously releasing and flooding the market with new phones that doesn't add a whole lot of improvements over their previous gen devices (Z - ZL - Z1 - Z1 - Z1 Ultra - Z1S and so on). All they do is depreciate the value of what they have already released just a few months for just a little more, sometimes even less money than what you paid for your current "last gen" Sony phone just 2 or 3 months ago.

The Xperia ZL was released with last gen Snapdragon S4 Pro and in just a couple of months after I purchased my ZL they released a new, better spec'd smartphone, the Xperia Z1. And now, Sony has just announced the Xperia Z1S... 

 

I understand that in today's mobile market / segment it's "the norm" to have this ever evolving and improving trend of new technology on mobile devices, but this seems to be getting kind of out of hand. You buy something today for US$650, sometimes even more depending on where on earth you live, only to see it become seemingly obsolete in just a matter of 3 months.

 

Sighs...

I'm through with Sony.

 

Moderator
Message 6 of 75
20,680 Views
Message 6 of 75

Re: Xperia ZL turns itself off

One post was more than enough.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Highlighted
Visitor
Message 7 of 75
20,268 Views
Message 7 of 75

Re: Xperia ZL turns itself off

I HAVE THE SAME PROBLEM WITH MY SONY ZL C6506 .

ITS THE BATTERY MALFUNCTIONING.I NOTICE THAT WHEN I PLUG IN THE CHARGER THE RED INDICATION LIGHT IS UP THAT MEAN THE BATTERY IS DEAD  AND AFTER A MIN I NOTICE THE GREEN LIGHT IS UP THAT MEAN THE BATTERY IS FULLY CHARGE. IF YOU DISCONNECT THE CHARGER THEN AFTER A FEW MIN THE SCREEN GOES BLANK. ONE MINUTE THE BATTERY FULLY CHARGE THEN THE PHONE GOES BLANK AND WONT TURN ON UNLESS YOU PLUG IN THE CHARGER .TRY AND DOWNLOAD A BATTERY CALIBRATION APP

IT MAY WORK . AM TRYING TO REPAIR MIND TOO.

IF NOT YOU MAY HAVE TO REPLACE THE BATTERY.

FOR NOW WE ARE IN THE SAME BOAT. ALTHOUGH YOU ARE IN BRAZIL AND AM IN JAMAICA.

EMAIL me email removed by alexdon - no private info on the forum if you make any break on this one.

Gilly1

One time poster
Message 8 of 75
20,246 Views
Message 8 of 75

Re: Xperia ZL turns itself off

Same problem for me?

Spoiler
Broken Heart
Moderator
Message 9 of 75
20,244 Views
Message 9 of 75

Re: Xperia ZL turns itself off

Visit a nearby sony centre:

http://www.sonymobile.com/global-en/support/contact-us/



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

One time poster
Message 10 of 75
19,756 Views
Message 10 of 75

Re: Xperia ZL turns itself off

I am having the same problem as described above. 

 

Phone will instantly just "Shut Off" if doing anything remotely intensive like watching a video, using GPS, camera, benchmark app... etc..

 

I won this phone at a launch event in Canada last April. 

 

The problem is, because the phone did not come from my carrier, they will not send it out for repair. 

 

I emailed Sony, requesting that they send me out a replacement battery.

 

After working a number of years at a wireless retail outlet, I have the experience and comfort level to do the replacement myself.

 

Let's see how that goes...

 

Depending on the results, this may be my last Sony device ever, purely out of principal.

 

I was suuuuper excited about the Xperia Z2, but I cannot have another unreliable device like this.