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Xperia Z3 wont turn on after activating touchblock application

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Rookie
Message 1 of 7
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Message 1 of 7

Xperia Z3 wont turn on after activating touchblock application

So we tried taking pictures in the pool last night using the touch block application. after taking many photos I tried to deactivate the touch block but the slider for the deactivation WONT appear.

 

I locked the phone then unlock it but since the touch block app is on I cant use the screen and cant put on the password.

 

We tried calling my phone since it was indicated that the touch block would be automatically  deactivated if their is an incoming call, but it didnt.

 

I turned off the phone to see if the touch block app would be deactivated, BUT my xperia z3 is turning on but the screen is black and the back of the phone is heating immediately. My xperia z3 is only 3 weeks old, and I updated the software yesterday,.

 

PLEASE HELP.

6 REPLIES 6
Genius
Message 2 of 7
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Message 2 of 7

Re: Xperia Z3 wont turn on after activating touchblock application

Hi @ailhizz

 

Sorry to read this, but I suggest you to first run a backup of the device information as explained here.Then try performing a system repair using PC Companion or Bridge for MAC. The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery. Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds). Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process. If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP.

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas
Rookie
Message 3 of 7
207 Views
Message 3 of 7

Re: Xperia Z3 wont turn on after activating touchblock application

thank you. will try later when I get back home.. can you please tell me first what is the specific cause of the problem? so that I could avoid it in the future. 

Genius
Message 4 of 7
197 Views
Message 4 of 7

Re: Xperia Z3 wont turn on after activating touchblock application

Hi @ailhizz

 

Could be a software problem. PC Companion or Bridge for MAC in this case, is what I would run to do a software repair of the device. Keep us updated please, I'm at disposal for any question.

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas
Rookie
Message 5 of 7
177 Views
Message 5 of 7

Re: Xperia Z3 wont turn on after activating touchblock application

connection error in PC companion when i try to connect. i think my phone is not starting even if i press the ob button but while the phone is connected to the computer theres an orange light in the upper left corner.

Rookie
Message 6 of 7
176 Views
Message 6 of 7

Re: Xperia Z3 wont turn on after activating touchblock application

while it is connected to my laptop the back of the phone starts to heat up again

Genius
Message 7 of 7
159 Views
Message 7 of 7

Re: Xperia Z3 wont turn on after activating touchblock application

Hi @ailhizz

 

If you press the 3 buttons Power, Volume down and Volume up for about 8-10 seconds and then release them, does the Sony logo appears ?

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas